Your Journey
We are passionate about giving our clients the best customer service throughout the whole process of creating your kitchen, from start to finish. The journey we embark on together has been carefully thought out to ensure you feel in safe hands throughout and enjoy the different stages of your kitchen’s creation. The map below highlights the 6 step journey we would love the opportunity to take you on.
You Look
- Contact us and book in complimentary design appointment
- Visit our Hickstead showroom where we’ll introduce you to some of our kitchen styles
- Discuss your project requirements and ideas
We Listen
- Initial design consultation in your home
- Discussion of style, layout and wish-list of features
- Hand-drawn, to scale sketch of first draft layout
We Design
- Designer builds CAD plans, elevations and visuals
- Presentation meeting with designer to share complete design
- Upon finalisation of all design ideas and project timeline, you sign the contract to proceed and make a deposit
We Detail
- Follow up design meetings with designer to decide on details such as worktops, appliances and finishes
- Finalise all features after any alterations
- Place second deposit for additional features
We Install
- Final payment for balance due, including dry-fit installation fee
- Delivery and installation of cabinetry begins
- Additional features are installed which may require a number of visits, for example the worktop templating and fitting
- Final project sign off meeting with designer
- You enjoy your beautiful new kitchen!
We Care
- Available for any queries, any time
- Call from designer to make sure you’re happy with your kitchen after 3 months
- Installation is guaranteed for 2 years
- Products are guaranteed for 2 to 15 years
Book Your Free Design Consultation
Start Your JourneyKatie and Kevin, Surrenden Road, Brighton“The Brighton Kitchen Company have created the most amazing, unique space for me and my family. The designer invested a huge amount of time on our project: consulting, researching products and amending plans according to our needs. Chris regularly visited the site to check on progress and to ensure the work was being carried out to a high standard. The fitters were dedicated and took on board any challenge that the design warranted. All in all, I cannot recommend them enough!”
Graham & Valerie, Haywards Heath“From our first visit to the showroom, through the design stage, and finishing with the implementation process, the advice and service we have received from everyone involved with this project has been first class. We knew we wanted a new kitchen but were unsure what we wanted. TBKC’s advice and guidance helped us decide on a design and specification that we bought into. The project was well managed, the tradesmen employed by TBKC proved to be excellent, hardworking, good company and the quality of their workmanship has been first class.”
