The Journey
We are passionate about giving our clients the best customer service throughout the whole process of creating your kitchen, from start to finish. The journey we embark on together has been carefully thought out to ensure you feel in safe hands throughout and enjoy the different stages of your kitchen’s creation. The map below highlights the 6 step journey we would love the opportunity to take you on.
1
You Look
- Contact us and book in complimentary design appointment
- Visit our Hickstead showroom where we’ll introduce you to some of our kitchen styles
- Discuss your project requirements and ideas
2
We Listen
- Initial design consultation in your home
- Discussion of style, layout and wish-list of features
- Hand-drawn, to scale sketch of first draft layout
3
We Design
- Designer builds CAD plans, elevations and visuals
- Presentation meeting with designer to share complete design
- Upon finalisation of all design ideas and project timeline, you sign the contract to proceed and make a deposit
4
We Detail
- Follow up design meetings with designer to decide on details such as worktops, appliances and finishes
- Finalise all features after any alterations
- Place second deposit for additional features
5
We Install
- Final payment for balance due, including dry-fit installation fee
- Delivery and installation of cabinetry begins
- Additional features are installed which may require a number of visits, for example the worktop templating and fitting
- Final project sign off meeting with designer
- You enjoy your beautiful new kitchen!
6
We Care
- Available for any queries, any time
- Call from designer to make sure you’re happy with your kitchen after 3 months
- Installation is guaranteed for 2 years
- Products are guaranteed for 2 to 15 years
